HOUSE RULES

​

Check-In and Check-Out

• Check-in is available from 3 PM, and check-out is by 10 AM.

• Early check-in or late check-out may be requested in advance, subject to availability. Please contact us via email at info@condokeeper.co.uk or by phone at 02034883877.

• If you overstay by more than two hours, we reserve the right to enter the apartment, remove belongings, and change the lock codes. You may also incur additional fees of up to 150% of the daily rate for each day of overstay.

​

Basic House Rules

• Smoking of any kind, including nicotine, tobacco, or cannabis-derived products, is prohibited both inside the apartment and on balconies. A fine of £250 plus cleaning costs will be applied if violated.

• Parties, events, and excessive noise are strictly prohibited. Audible noise outside of the apartment after 9 PM is not allowed.

• The number of overnight guests must not exceed the maximum capacity. Any unauthorized guests may result in additional fees up to 100% of the daily rate, and we may revoke your stay.

• Illegal substances, pornography production, firearms, or dangerous items (candles, lighters, etc.) are not allowed.

• Please do not modify the apartment or move furniture.

• Commercial photography or filming is not allowed without prior written consent.

​

Respect and Zero Tolerance Policy
We expect all guests to respect our staff and fellow residents. Discrimination, racism, sexism, harassment, or any form of violence is strictly prohibited. Violators may be removed from the property immediately.

​

Guests
You are responsible for accompanying and supervising your guests at all times. Unauthorised guests may result in additional fees or termination of your stay.

​

Pets
Pets are not allowed. A £100 fine and cleaning fees will apply for violation. Service animals are permitted—please contact us in advance at info@condokeeper.co.uk.

​

Supplies and Amenities
We provide linens, kitchenware, and a basic supply of household items. Missing or removed items may result in charges. Only listed amenities in your booking confirmation are available.

​

Parking
Parking is not provided. Please follow all local parking laws and recommendations given in your booking confirmation. condokeeper is not liable for non-compliance with parking regulations.

​

Safety and Security
You are responsible for the safety of yourself and your guests. Ensure that doors and windows are locked when leaving the apartment. For any emergencies, contact the nearest hospital or local police. Report any damage to the apartment during your stay.

​

Damage Reporting
Please inform us of any damage or issues in the apartment during your stay by contacting operations@condokeeper.co.uk or calling 02034883877. Failure to report damage may result in charges.

​

Communications
All requests and inquiries should be directed to condokeeper staff via info@condokeeper.co.uk or by calling 02034883877. On-site property management teams are unaffiliated with condokeeper and cannot assist with your stay.

​

Other Instructions
Additional terms and instructions may apply and will be communicated to you during your stay. Ensure that you and your guests follow these guidelines for a smooth and enjoyable experience.

​​

TERMS OF SERVICE

These Terms of Service ("Terms") govern your use of our accommodation services, website, and related services. By making a booking or staying in one of our properties, you agree to these Terms. Please read them carefully.

​

1. Definitions

• "condokeeper", "we", "us", or "our" refers to CONDOKEEPER Ltd.

• "Guest", "you", or "your" refers to the person making a reservation and any individuals staying at the property.

• "Property" refers to the accommodation provided by Condokeeper as part of the booking.

• "Booking" refers to the reservation made for short-term accommodation services.

​

2. Booking and Payment

• Reservation Confirmation: To confirm your booking, full payment must be made at the time of booking unless stated otherwise. A booking is not guaranteed until payment has been received.

• Payment Methods: We accept all major credit/debit cards and bank transfers. All payments must be made in GBP (British Pounds).

• Cancellations & Refunds: Cancellations made as per the agreed cancellation policy.

• Modifications: Any modification requests (such as changing dates or extending your stay) are subject to availability and may incur additional charges.

​

3. Check-In and Check-Out

• Check-In Time: 3 PM local time on the day of arrival.

• Check-Out Time: 10 AM local time on the day of departure.

• Late Check-Out/Early Check-In: May be available upon request but is subject to availability and additional charges.

• Overstay: If you remain in the property past your scheduled check-out time, condokeeper reserves the right to charge up to 150% of the daily rate for each additional day, as well as remove your belongings and change the locks or access codes.

​

4. Guest Responsibilities

• Respect for Property: You are responsible for keeping the property in good condition and treating it with care. Any damage to the property during your stay may result in additional charges.

• House Rules: You are required to adhere to the House Rules provided by condokeeper. Failure to comply may result in eviction without refund. House rules include, but are not limited to:

  • No smoking

  • No pets (unless explicitly agreed upon)

  • No parties or events

  • Maximum occupancy limits

  • Quiet hours (9 PM to 9 AM)

• Damages & Repairs: Guests must immediately report any damage to the property or its contents. Guests are liable for the cost of repairs, replacements, or additional cleaning caused by their actions or negligence.

​

5. Housekeeping and Maintenance

• Cleaning: Regular cleaning and maintenance are provided as specified in your booking confirmation. Additional cleaning services may be requested for an extra fee.

• Maintenance Access: condokeeper may require access to the property for essential maintenance during your stay. We will provide as much notice as possible and ensure minimal disruption.

​

6. Guest Conduct

• Prohibited Conduct: Guests are expected to behave responsibly and comply with all local laws. condokeeper has a zero-tolerance policy for illegal activities, including drug use, violence, discrimination, and harassment.

• Eviction: condokeeper reserves the right to terminate the stay of any guest engaging in illegal activities, causing disturbance to other guests or neighbors, or violating these Terms or House Rules.

​

7. Liability

• Guest Property: condokeeper is not responsible for loss or damage to guests' personal belongings or valuables during the stay.

• Limitation of Liability: To the fullest extent permitted by law, condokeeper shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the property, or any damages arising from the breach of these Terms.

• Force Majeure: condokeeper is not liable for circumstances beyond our control, including but not limited to natural disasters, governmental actions, strikes, or pandemics.

​

8. Privacy

• Data Collection: condokeeper collects personal information for the purpose of processing your booking and ensuring a smooth stay. By using our services, you agree to the collection and use of your information in accordance with our Privacy Policy.

• Third-Party Services: Any links to third-party websites or services, including parking or activities, are provided for convenience only. We are not responsible for the content or services provided by these third parties.

​

9. Governing Law and Dispute Resolution

• Governing Law: These Terms are governed by and construed in accordance with the laws of the United Kingdom.

• Dispute Resolution: Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

​

10. Changes to Terms

• condokeeper reserves the right to amend these Terms at any time. Guests will be notified of any changes to the Terms prior to their stay.

​

11. Contact Information For any questions, concerns, or requests, please contact us:
Email: info@condokeeper.co.uk
Phone: 0203 488 3877

By booking with condokeeper, you acknowledge and agree to these Terms of Service. Enjoy your stay!

​

PRIVACY POLICY

Effective Date: July 2024

​

Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our services, including our website, properties, and other offerings. By using our services, you agree to the collection and use of information in accordance with this policy.

​

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information

• Contact Information: Name, email address, phone number, and mailing address.

• Payment Information: Credit card details and billing address (processed securely by third-party payment processors).

• Reservation Information: Details about your bookings, including dates, property details, and preferences.

Non-Personal Information

• Usage Data: Information on how you access and use our services, including your IP address, browser type, pages visited, and timestamps.

• Cookies: We use cookies and similar tracking technologies to monitor activity on our services and store certain information.

2. How We Use Your Information

condokeeper uses the information we collect for various purposes, including:

• To Provide Services: Processing your bookings, managing your reservations, and providing customer support.

• To Communicate: Sending you confirmations, updates, and promotional materials, and responding to your inquiries.

• To Improve Our Services: Analyzing usage data to enhance our website, properties, and customer experience.

• To Comply with Legal Obligations: Fulfilling any legal requirements, regulations, or requests from authorities.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party companies and individuals to assist with our services (e.g., payment processors, marketing services) and they are obligated not to disclose or use your information for any other purpose.

• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4. Data Security

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.

• Rectification: You can request that we correct any inaccuracies in your personal information.

• Erasure: You can request the deletion of your personal information under certain circumstances.

• Objection: You have the right to object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us using the contact information provided below.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top of this document. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us:

• Email: info@condokeeper.co.uk

• Phone: 0203 488 3877

​

Thank you for choosing condokeeper! We value your privacy and are committed to protecting your personal information.